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Business Office

Account, pre-certifications and insurance issues

The business office at the Shelbourne Knee Center will help you in all matters involving your Knee Center account, pre-certifications and insurance issues.

You can reach the business office by calling our main number. If you do not know who you should be calling, give a brief description of your needs and you will be directed to the correct person.

Hours	8:00am-4:30pm
Main Number	317.924.8636
Toll Free	1.888.349.5633

When contacting our business office, please have your current insurance card available.

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Staff
Account balances and account status
Pre-registration
Pre-certification
Insurance Information

Staff

Cathy Grayson	317.924.8678
Insurance, benefit coverage, billing issues, payment arrangements.
Linda England	317.924.8677
Insurance, benefit coverage, billing issues, payment arrangements.
Lori Mangene	317.924.8679
Benefit verification, pre-certification, financial counseling.
Stacy Tyler	317.924.8636
Surgery pre-certification, surgery payment arrangement, insurance coverage, coverage verification, financial counseling.
Hospital	317.962.8955
Questions regarding anesthesia, supplies, pharmacy, recovery room.

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Account balances and account status

To check your account balance and/or status, contact our billing manager or billing coordinator.

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Pre-registration

Contact Lori Mangene with your new patient and pre-regisitration questions.

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Pre-certification

Contact Lori Mangene with your referrals or pre-certification questions.

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Insurance information

Contact our business office staff to answer your insurance question or assist you with financial issues.

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